Turning on chat on your website
The chat shows up from the same code as the widget - you just need to turn it on.
The chat has no separate code. It appears from the same script as the callback widget.
- Paste the widget code on your website - instructions.
- Turn on the chat: in the Chat tab click “Turn on chat on website”, or do it in Widget appearance.
- Decide who replies - your team, the AI assistant or both. See Who replies to visitors.
In the Chat on your website tab you'll see the “Chat - what's left to do” checklist or “✓ Chat is working”.
You can collapse the yellow code box in the Chat tab with the “Collapse” button.
Something missing?This documentation describes what the dashboard does today. If something doesn't match or you couldn't find it, ask in the help chat in your dashboard or send a request. Help & support →