Answering calls in the browser

Microphone, notifications and the phone bar at the bottom of the dashboard.

At the bottom of the dashboard there's the CallsYou phone bar. When it's ready, it shows “CallsYou ready - waiting for calls”.

First launch

  • Your browser will ask for the microphone - click “Allow”. Without a microphone you can't answer calls in the browser.
  • It will also ask about notifications - with them you'll hear and see a call even when the dashboard tab is in the background.
  • For calls you need a headset with a microphone, or your computer's speaker and microphone.

During a call

  • Answer or Decline. Declining ends the attempt without switching to mobile phones - unless it's still ringing for someone else at that moment.
  • During the call: Mute and Hang up.
  • At the top of the dashboard you see the “Ongoing calls” bar with the number, the time and a field for a note.

Important

  • The phone works in one tab at a time. If you open the dashboard in several tabs, you'll see “CallsYou is running in another tab”.
  • If the bar shows “CallsYou unavailable”, click “Reconnect”.
Something missing?This documentation describes what the dashboard does today. If something doesn't match or you couldn't find it, ask in the help chat in your dashboard or send a request. Help & support →

See CallsYou in your business

3 days free. Enter your website, check the assistant's answers and paste one line of code.