Privacy & Cookie Policy

§1Who is responsible for your data

The controller of personal data — the party that decides why and how the data is processed — is:

For any question about your privacy, just write to the address above — we reply as quickly as we can.

§2What we collect and where it comes from

We only handle the information needed to run the call-back service. In practice this is:

• the phone number you leave in the call-request window — without it we could not call you back;
• the time and date of your request and the callback slot you choose;
• the address of the page the request came from, plus basic technical details of your browser (IP address, device type), used for security and troubleshooting;
• the course of the call to the extent required to connect and account for it (duration, call status).

We do not ask for data we do not need, and we do not build marketing profiles from your number.

§3Why we process it and on what basis

Every processing activity has a clear purpose and a legal ground under the GDPR (Regulation 2016/679):

• Calling you back and handling your request — based on the consent you give by requesting a call and on steps taken at your request (Article 6(1)(a) and (b) GDPR);
• Keeping the service reliable and secure (logs, abuse prevention) — carried out under the controller's legitimate interest (Article 6(1)(f) GDPR);
• Billing and accounting duties of the businesses that use the tool — where required by law (Article 6(1)(c) GDPR).

Providing your phone number is voluntary, but without it you cannot request a callback — it is the only piece of information that is truly essential.

§4How long we keep it

Data tied to a single request is kept only as long as the purpose we collected it for requires. We delete or anonymise the call history and number once they are no longer needed to handle the contact, and at the latest after the periods set by law (for example, limitation of claims or tax obligations). You may withdraw your consent at any time — after that, we no longer process the data for the purpose the consent covered.

§5Who we share data with

To connect a call we rely on trusted technology providers. Your data may be passed to:

• the telecom operator that technically sets up the call (currently Telnyx LLC) — strictly to the extent needed to place the call;
• the server and hosting provider that runs the service;
• the business that placed the CallsYou tool on its website — it is the party we call back on your behalf.

Each of these is bound by an agreement guaranteeing appropriate data protection. We do not sell data and we do not share it with anyone for advertising.

§6Transfers outside the European Economic Area

Some of our providers (including the telephony operator) are based outside the EEA, including in the United States. In such cases we make sure the transfer relies on mechanisms permitted by the GDPR — above all the Standard Contractual Clauses approved by the European Commission, which provide a level of protection equivalent to the European one.

§7Your rights

In connection with the processing of your data you have the right to:

• access your data and obtain a copy of it;
• rectify data that is inaccurate or complete data that is incomplete;
• erase your data (the “right to be forgotten”);
• restrict processing and object to processing based on legitimate interest;
• have your data transferred to another controller;
• withdraw consent at any time, without affecting the lawfulness of actions taken beforehand.

To use any of these rights, simply write to us at the address in §1. You also have the right to lodge a complaint with a supervisory authority — in Poland this is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).

§8Cookies

On our website and in the call-request window we use small files stored in your browser (cookies and similar technologies). We use them to:

• run the service — e.g. to remember that the call window has already been shown, and to keep the consultant's panel session;
• keep things secure — limiting abuse and invalid requests;
• gather anonymous statistics — so we know which parts of the site to improve, in aggregate form, without identifying you.

Files essential to the service are always set, because the site simply will not work without them. You can control the rest in your browser settings — disabling some of them may, however, affect how comfortably you can use the site.

§9Changes to this policy

If we change how the service works, or new legal requirements arise, we will update this document and mark the effective date of the new version at the top of the page. We encourage you to check back from time to time.