What costs you time and money today
Where it pays off most: an assistant that knows every product page
You enter your store's URL and the assistant reads categories, product pages, prices, shipping costs and times, the returns policy and contact details on its own - and checks for changes every night, so a new collection or a price drop won't slip past it for long. In the dashboard you add what isn't on the site: the newsletter discount code, the last shipping day before Christmas, a rule like 'for orders over 20 units, always offer a call with sales'. A shopper asking about a winter jacket gets specific models with prices and links, and the assistant can take them to the product page while the chat stays open. When a bigger order comes up, or the customer simply prefers to talk, the assistant offers a callback and takes their number - and the call itself is always handled by a person on your team.
- Recommends specific products with price and a link
- Answers shipping, returns and payment questions from your own policies
- Takes the shopper to the right page while the chat stays open
- A real conversation for big baskets and B2B orders
- Your rep sees which products the customer viewed before reaching out
- After hours, the customer picks when you'll call back
What it looks like in practice
Times and numbers are examples - they show the situation, not a guaranteed result.
It's 10:15 pm, a shopper is looking at a softshell jacket and asks in chat whether it runs small and if it'll arrive before her Saturday trip. Your support team logged off at 5 pm, so the AI assistant answers.
The assistant shares the size chart from the product page, courier and pickup-point delivery times from your shipping policy, and a link to the jacket in her size. It also mentions, from the dashboard notes, that free shipping over a set amount runs until Sunday.
She then asks whether she could order 40 of these jackets with her company's logo for a team retreat. Your dashboard says to always offer a call with sales for corporate orders, so the assistant doesn't invent a discount - it offers a callback instead.
Since it's after hours, she picks a callback at 9 am the next day and leaves her number. The lead lands in the dashboard and your team gets a notification, for example on Telegram.
At 9 am the system calls an available sales rep and connects them with the customer, usually in about 30 seconds. The rep sees the chat history and the pages she viewed, so the conversation goes straight to colors, sizes and print turnaround - and the rep then puts together her quote.
What it looks like on your website
In the chat, the AI assistant or your team replies - you decide when. On the phone, it is always a person.
The customer describes what they need - the assistant shows products
Cards with a photo and price straight from your shop. The assistant asks like a salesperson, knows variants and stock, and a click takes the customer to the product page - the chat stays open.
The features that work hardest here
It goes through categories, product pages, prices and policies on its own and checks for changes every night - new arrivals and markdowns make it into its knowledge without any work on your side.
Discount codes, holiday shipping cut-offs, wholesale rules, answers to tricky warranty questions - anything that isn't on the site but customers want to know.
You decide when the assistant answers: evenings, weekends or during the Black Friday crush when the team can't keep up. A team member can take over any conversation at any time just by replying.
The customer leaves a number and the system connects them with an available rep in the browser dashboard, the mobile app or on their cell phone. Phone calls are always handled by a person, never by AI.
Your rep sees which products the customer browsed before reaching out. Leads and conversations flow into your CRM via API and webhooks.
What it costs and what you get in this industry
The same simple plans for every business - below, what they do for you specifically. 3 days free, no contract, cancel in one click.
Chat
An AI assistant that recommends products from your shop
- 1 agent
- Up to 250 chat conversations / mo
- The AI assistant knows your whole website
- Recommends products on cards with photo and price
- Shop stats: products shown and clicked
- Answers shipping, returns and payment questions from your own policies
- Takes the shopper to the right page while the chat stays open
Chat + Call
Recommends products, and for bigger baskets we call back within 30 seconds
- 2 agents
- Up to 500 chat conversations / mo
- 50 min on the phone or 100 min in the app
- Everything in Chat: product cards and shop stats
- A real conversation for big baskets and B2B orders
- Your rep sees which products the customer viewed before reaching out
- After hours, the customer picks when you'll call back
Business
For shops with heavy traffic and a bigger team
- 5 agents
- Up to 1,000 chat conversations / mo
- 100 min on the phone or 200 min in the app
- Everything in Chat + Call
- Agent order: who answers first and who takes over
- Call recording
- "Phone only" mode
Questions
Can the assistant check an order's status?
No - the assistant doesn't have access to your order system; it answers from your site and the knowledge you add in the dashboard. It can explain how tracking works, link to the customer account or contact page, and hand the specific case to a team member or take a number for a callback.
What happens when I change prices or a promotion ends?
The assistant checks your site for changes every night, so new prices and products show up in its knowledge automatically. Promotions that aren't on the site - say, a newsletter code - you add and remove in the dashboard.
Can it handle international shoppers?
The assistant replies in any language - a shopper from Germany or the Netherlands who writes in German or Dutch gets an answer in their own language.
See CallsYou in your business
3 days free. Enter your website, check the assistant's answers and paste one line of code.