What costs you time and money today
Where it pays off most: routine questions answered, a fast call from reception
In a vet practice most questions are about prices, opening hours, preparing for a procedure and extra services - and the answers are already on your website. The assistant reads all of it - prices, services, team, opening hours, boarding, grooming, directions - and checks for changes every night. In the dashboard you add what the site does not say: the exotics vet is in on Wednesdays, pets should fast before neutering as instructed by the vet, urgent cases must call the out-of-hours number. Questions about symptoms, medication doses or prognosis get no clinical answer - the assistant says plainly that only a vet can assess that and offers contact with the practice. When an owner wants an appointment, they get your online booking link or leave their number, and the system rings a free person on reception and connects them.
- Answers about prices, hours, boarding and grooming from your website
- Shares your online booking link or the out-of-hours number you add
- Never assesses symptoms or advises on treatment - it points to a vet
- The owner talks to reception before calling another practice
- The call goes to whoever is not assisting in surgery
- After hours the owner picks a time and the callback runs when you open
What it looks like in practice
Times and numbers are examples - they show the situation, not a guaranteed result.
Kate has adopted a cat from a shelter and is looking for a practice to spay her. She asks in chat what the procedure costs and how to prepare.
It gives the spaying price from your price list, the note on your site about a check-up before surgery, and the instruction from your dashboard that the vet explains preparation in detail. Asked whether the cat is too young, it is clear - the vet will decide at the examination.
The practice is closed, so the assistant offers a call from reception. Kate chooses 8:30 and leaves her number, and the lead with the chat transcript waits in your dashboard.
At the chosen time the system rings a free person on reception and, once they pick up, connects them with Kate. The receptionist sees it is about spaying a young cat and suggests a check-up straight away.
Kate books an examination on Thursday and a provisional surgery date, and reception notes that it is a shelter cat. A new client stays with your practice for vaccinations and future visits.
What it looks like on your website
In the chat, the AI assistant or your team replies - you decide when. On the phone, it is always a person.
The features that work hardest here
Just enter your address - it learns your prices, services, opening hours, boarding and grooming, and checks for changes every night.
Add which vet works which days, your out-of-hours number, or a rule like "for questions about symptoms always refer to the practice".
When reception is busy at the desk or the practice is closed, the assistant answers - and reception can take over any time just by typing.
An owner writing in the evening picks a time for the call, and the system rings reception and connects them once you open.
A new after-hours lead can arrive on Telegram, for example, so in the morning you know exactly who to call back.
What it costs and what you get in this industry
The same simple plans for every business - below, what they do for you specifically. 3 days free, no contract, cancel in one click.
Chat
An AI assistant that answers on your website instantly
- 1 agent
- Up to 250 chat conversations / mo
- The AI assistant knows your whole website
- Answers about prices, hours, boarding and grooming from your website
- Shares your online booking link or the out-of-hours number you add
- Never assesses symptoms or advises on treatment - it points to a vet
Chat + Call
AI assistant and 30-second callback in one
- 2 agents
- Up to 500 chat conversations / mo
- 50 min on the phone or 100 min in the app
- Everything in Chat
- The owner talks to reception before calling another practice
- The call goes to whoever is not assisting in surgery
- After hours the owner picks a time and the callback runs when you open
Business
For businesses with heavy traffic and a bigger team
- 5 agents
- Up to 1,000 chat conversations / mo
- 100 min on the phone or 200 min in the app
- Everything in Chat + Call
- Agent order: who answers first and who takes over
- Call recording
- "Phone only" mode
Questions
Will the assistant tell an owner what to do if their dog seems unwell?
No. The assistant gives no veterinary advice and does not assess symptoms. It shares information from your website - opening hours, phone number, out-of-hours details if you add them - and says plainly that only a vet can assess the animal.
Will the AI answer the phone when reception is busy?
No. The AI only answers in chat, and on the phone it is always a person. The callback works by ringing whoever on your team is free - in the dashboard, the app or on their mobile - and connecting them with the pet owner.
Does CallsYou book appointments into our practice software?
No, CallsYou does not connect to calendars or booking systems. The assistant can share your online booking link, chat and call history is in the dashboard, and you can send leads to your CRM through the API and webhooks.
See CallsYou in your business
3 days free. Enter your website, check the assistant's answers and paste one line of code.