What costs you time and money today
Where it pays off most: evenings, and a fast callback in the morning
In a clinic, the decision to get in touch usually happens when reception is closed or busy with someone at the desk. The assistant reads your website - treatment pages, prices, team, before and after care, directions and parking - and checks it for changes every night, so a new price list or a new clinician shows up in answers without extra work. In the dashboard you add what the site does not say: the orthodontist is in on Thursdays, come to your first aesthetic consultation without make-up, always offer a free consultation before laser treatment. Questions about symptoms or dosing get no clinical answer - the assistant shares what is on your site and offers a conversation with reception or a clinician. When a patient wants to book, the assistant gives them your online booking link or takes their number, and once you open, the system rings a free receptionist and connects them with the patient.
- Answers about prices, treatments, preparation and directions from your website
- Takes the patient to the right treatment page or your online booking link
- Never diagnoses - health questions go to reception or a clinician
- A patient in pain talks to reception before calling someone else
- The call goes to whoever is free, not the person serving the desk
- After hours the patient picks a time and the callback runs when you open
What it looks like in practice
Times and numbers are examples - they show the situation, not a guaranteed result.
Mark has had a throbbing pain under a crown all evening and lands on your site from a search. He asks in chat whether he can come in tomorrow without an appointment and what an emergency visit costs.
It gives the price of an emergency visit and a check-up from your price list, your opening hours, and the note from your dashboard that morning slots are kept for patients in pain. It does not assess symptoms - it says clearly that the dentist will decide on treatment at the visit.
The practice is closed, so the assistant offers a call from reception. Mark chooses 8:00 and leaves his number, and the lead - with the chat transcript and the pages he viewed - waits in your dashboard.
At the chosen time the system rings a free receptionist and, once she picks up, connects her with Mark. She can see what he asked the night before, so the call does not start from scratch.
Mark gets an 11:30 slot and the receptionist adds a note that it is the tooth under the crown. The patient who was comparing three practices last night ends up with the one that got back to him first.
What it looks like on your website
In the chat, the AI assistant or your team replies - you decide when. On the phone, it is always a person.
The features that work hardest here
Just enter your address - it learns your prices, treatment pages, team and aftercare advice, and checks for changes every night.
Add what your site does not cover: promotion dates, which days each clinician is in, or rules like ‘always offer a consultation before laser treatment’.
Reception handles chat during the day and the assistant takes over once you close - anyone on the team can step in at any time just by replying.
A patient writing at night picks a time for the call, and the system rings reception and connects them once you are open.
You can see the patient read about implants and veneers before leaving a number, so the call starts with what they actually care about.
What it costs and what you get in this industry
The same simple plans for every business - below, what they do for you specifically. 3 days free, no contract, cancel in one click.
Chat
An AI assistant that answers on your website instantly
- 1 agent
- Up to 250 chat conversations / mo
- The AI assistant knows your whole website
- Answers about prices, treatments, preparation and directions from your website
- Takes the patient to the right treatment page or your online booking link
- Never diagnoses - health questions go to reception or a clinician
Chat + Call
AI assistant and 30-second callback in one
- 2 agents
- Up to 500 chat conversations / mo
- 50 min on the phone or 100 min in the app
- Everything in Chat
- A patient in pain talks to reception before calling someone else
- The call goes to whoever is free, not the person serving the desk
- After hours the patient picks a time and the callback runs when you open
Business
For businesses with heavy traffic and a bigger team
- 5 agents
- Up to 1,000 chat conversations / mo
- 100 min on the phone or 200 min in the app
- Everything in Chat + Call
- Agent order: who answers first and who takes over
- Call recording
- "Phone only" mode
Questions
Can the assistant tell a patient which treatment to choose or what to do about pain?
No. The assistant gives no medical advice and does not assess symptoms - it shares information from your website, such as treatment descriptions, prices or pre-visit instructions, and offers a conversation with reception or a clinician. You can also set in the dashboard how it should respond to health questions.
Does CallsYou book patients straight into our appointment system?
CallsYou does not connect to calendars or booking systems. The assistant can give patients your online booking link, and if they would rather talk, it takes their number and the system connects them with reception, who books the slot in your own software.
What about data protection, given that patients write about their health?
A data processing agreement is part of the CallsYou terms. Call recording is available on the Business plan, but you switch it on yourselves and inform callers yourselves - many clinics simply leave it off.
See CallsYou in your business
3 days free. Enter your website, check the assistant's answers and paste one line of code.