What costs you time and money today
Where it pays off most: getting to an advisor fast
Dealership and service customers usually want two things: a quick, specific answer and a conversation with someone who knows cars. The AI assistant reads your website - inventory, trims, the service menu and prices - and checks for changes every night, so it answers in chat around the clock and takes customers to the page for the exact vehicle. It doesn't price repairs or decide on discounts, trade-in values or financing - it gathers the details and suggests a call. The callback goes to an available advisor in the dashboard, the mobile app or on a cell, and on the Business plan you set the order so the call doesn't wait when the first advisor is out on a test drive. If you have online service scheduling, the assistant shares the link.
- Answers on availability, features and price of cars on your site
- Shares your service prices and scheduling link, if you have one
- Passes discount, trade-in and financing questions to an advisor
- Advisors can answer even during the morning check-in rush
- The next advisor takes over when the first is on a test drive
- An evening inquiry becomes a call at the time the customer chose
What it looks like in practice
Times and numbers are examples - they show the situation, not a guaranteed result.
At 8:45 pm a shopper is browsing used SUVs on your website and asks in chat whether one specific vehicle has a tow hitch and heated seats and whether it's still available. The showroom is closed.
The AI assistant checks the car's description on your site, lists the features and price, and takes the shopper to that vehicle's page - the chat stays open. When asked what you'd give for their current car as a trade-in, the assistant explains that an advisor will appraise it and offers a call.
The shopper leaves a number and picks 9 am the next day, during a break at work. The lead waits in the dashboard and the advisors get a notification, for example on Telegram.
At 9 the system calls the first advisor in line - he's handing over a car and can't answer, so the next one takes it. She's connected with the shopper and already knows which vehicle it's about and what was asked.
She confirms the car is available, talks through the trade-in and books a test drive for Saturday. She adds a note during the call, and the lead goes to your CRM via webhook.
What it looks like on your website
In the chat, the AI assistant or your team replies - you decide when. On the phone, it is always a person.
The features that work hardest here
The assistant reads your website on its own - new and used cars, trims, features, service offerings - and checks for changes every night, so a sold car stops appearing in its answers once it's off your site.
In the dashboard you add promotions and dates your site doesn't show: seasonal tire changes, tire storage, A/C checks before summer or showroom open days.
Decide who answers first and who takes over when they're on a test drive or checking in a car. Phone-only mode sends calls straight to your team's cell phones.
Chat and call history, notes, stats and the pages viewed before contact - your advisor knows whether the customer compared three cars or asked about service.
Data flows into your CRM through the API and webhooks, and the CallsYou dashboard can be embedded in your CRM. On the Business plan you can turn on call recording - you let callers know it's on.
What it costs and what you get in this industry
The same simple plans for every business - below, what they do for you specifically. 3 days free, no contract, cancel in one click.
Chat
An AI assistant that answers on your website instantly
- 1 agent
- Up to 250 chat conversations / mo
- The AI assistant knows your whole website
- Answers on availability, features and price of cars on your site
- Shares your service prices and scheduling link, if you have one
- Passes discount, trade-in and financing questions to an advisor
Chat + Call
AI assistant and 30-second callback in one
- 2 agents
- Up to 500 chat conversations / mo
- 50 min on the phone or 100 min in the app
- Everything in Chat
- Advisors can answer even during the morning check-in rush
- The next advisor takes over when the first is on a test drive
- An evening inquiry becomes a call at the time the customer chose
Business
For businesses with heavy traffic and a bigger team
- 5 agents
- Up to 1,000 chat conversations / mo
- 100 min on the phone or 200 min in the app
- Everything in Chat + Call
- Agent order: who answers first and who takes over
- Call recording
- "Phone only" mode
Questions
Will the assistant quote a repair or appraise my trade-in?
No - CallsYou doesn't create automatic quotes. The assistant shares the service prices on your website, collects details about the car and the problem, and suggests a call with an advisor who prepares the quote.
Can customers book a tire change through the chat?
CallsYou doesn't integrate with your service calendar, so it doesn't book appointments itself. If you have online scheduling, the assistant shares the link; if not, it takes a number and offers a callback so an advisor can set the time.
Does the AI talk to customers on the phone?
No. The AI only works in chat - every call is answered by a person, whether a sales or service advisor or someone on their cell. The assistant just sets up the call so it's shorter and to the point.
See CallsYou in your business
3 days free. Enter your website, check the assistant's answers and paste one line of code.