The quick verdict
you want an AI chat answering visitors at any hour, with a phone call from a real person on your team one click away - in a single widget.
you only need callbacks, handle few calls and want to start with a free plan or a 30-day trial.
Point-by-point comparison
Yes - in every plan, up to 250, 500 or 1,000 chat conversations / mo
no price
An AI chatbot is described on a separate page, but it is in no plan and has no published price
Yes - 1, 2 or 5 agents included in the plan
not listed
No live chat in the plans; there is a separate WhatsApp widget
Yes - reads every page, offer and price itself and re-checks nightly
No - the plans include no AI chatbot that learns from your website
Yes - an agent calls back in about 30 seconds (browser, app or phone)
Yes - claims to connect an agent within 15 seconds, via the agent's mobile app
Shared number included (own +$6 / mo) and 50-100 call minutes in the plan
not published
Limit of 120 or 500 calls / mo; minute and number prices not published
Yes - in any language the customer writes in
Not applicable - no AI chatbot in the plans
$29 - AI chat; $69 - AI chat + callback and phone
$59 / mo (Starter: 120 calls), $199 (Business: 500 calls); free plan up to 15 calls
Monthly, no annual contract; flat price per company, not per person
call limit
Monthly or annual, no contract; you pay per number of calls, not minutes
3 days free, plus a free preview of the assistant on your website
30-day trial (Premium), then a free plan with 15 calls / mo
CallsYou is our product - which is why we rely on vendors' own data and also say when a competitor is the better fit. Competitor prices may change; check them on the vendor's website.
What is Callback24?
Callback24 is a callback widget with pop-ups, call tracking and a mobile app for consultants. A visitor leaves their number and, according to Callback24, the system connects them to an available consultant within 15 seconds. There is a free plan with up to 15 calls a month.
Callbacks are only part of the conversation, though. Many visitors have a quick question and would rather type than wait for a call. Callback24 has a separate page about an AI chatbot, but it is not part of any plan on its pricing page and has no published price.
CallsYou combines AI chat and callback in one widget and one subscription. The chat reads your whole website by itself and answers 24/7 in any language, and when a visitor prefers to talk, someone on your team calls back in about 30 seconds. Here is a fair comparison.
The key differences
AI chat included in the plan
Callback24's AI chatbot has only a product page - it is not in any plan and has no price. With CallsYou the AI chat is in every plan: it knows your offer, prices and pages, re-checks your site nightly and recommends products with a price and link. You decide who answers: your agents, AI always, AI after hours or AI when no agent is free.
A human always calls
With both tools a person on your team makes the call. Callback24 rings the consultant through its mobile app. With CallsYou your agent answers in the browser panel, the mobile app or on a regular mobile phone, and AI never answers the phone.
Minutes, not counted calls
Callback24 bills by number of calls (15, 120 or 500 a month) and publishes no price for extra calls or minutes. CallsYou includes a pool of minutes (50 phone minutes or 100 in-app minutes on Chat + Call), with extra minutes available as a top-up.
Clear number terms
Callback24's pricing does not say which phone number your plan includes. With CallsYou a shared number is included, and your own number with a chosen area code costs $6 a month. It is all on the pricing page before you start.
What does it cost in practice?
Callback24 has a free plan with up to 15 calls, Starter at $59 a month (up to 120 calls) and Business at $199 (up to 500 calls), with lower prices on annual billing. CallsYou costs $29 for Chat alone, $69 for Chat + Call (2 agents, 500 chat conversations, 50 phone minutes) and $109 for Business - net, monthly, no annual contract.
Example (an estimate, not customer data): a store gets about 300 visitor questions and 20 call requests of about 2 minutes each per month. Callback24's free plan covers only 15 calls, so you would need Starter at $59 - with no AI chat in the plan. For $69, CallsYou covers an AI chat with 500 conversations plus about 40 minutes of calls. If you get just a dozen calls a month and need no chat, Callback24's free plan will be cheaper.
Questions and answers
Callback24 says 15 seconds, CallsYou about 30. Is that a big difference?
Callback24 states it connects within 15 seconds and CallsYou in about 30 - both are short for a visitor. With CallsYou many questions need no call at all, because the AI chat answers instantly, even at night.
Does Callback24 have an AI chatbot?
Callback24 has a page describing an AI chatbot, but it is not in any plan on its pricing page and no price is published. With CallsYou the AI chat is part of every plan, with a clear price.
Does CallsYou have a free plan like Callback24?
No. Callback24 has a free plan with up to 15 calls a month; CallsYou has no free plan. Instead you can see a free preview of the AI assistant on your own website and try everything for 3 days (card required, no charge during the trial).
Who answers the phone with CallsYou?
Always a person on your team - in the browser panel, the mobile app or on a regular mobile phone. The system calls a free agent and connects them with the visitor, and after hours the visitor picks a convenient time.
What about calls after business hours?
Callback24 lets visitors schedule a call outside your business hours. With CallsYou visitors also pick a convenient time, and the AI chat answers their questions right away, so they often do not need to wait until morning.
Can I connect CallsYou to other tools?
Yes, CallsYou offers an API, webhooks and Telegram notifications. Callback24 integrates with Facebook Lead Ads, Google Analytics and SALESmanago, among others - if you rely on those specific integrations, check that before choosing.
Other comparisons
Data from the vendors' official websites, as of October 28, 2026.
Third-party product names and brands are trademarks of their respective owners and are used for identification and comparison only. CallsYou is not affiliated with, sponsored or endorsed by these companies.
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