What costs you time and money today
Where it pays off most: an assistant when the front desk is swamped
The assistant reads your site on its own - room descriptions, rates, amenities, breakfast hours, pet policy, spa offer, directions and contact details - and checks for changes every night, so a new holiday package shows up in its knowledge quickly. In the dashboard you add what isn't on the site: a three-night minimum over New Year's Eve, that cribs must be requested in advance, that wedding inquiries always get offered a call with your events coordinator. CallsYou doesn't take reservations or connect to your booking system - the assistant links to your booking engine or a specific room and takes the guest there while the chat stays open. You can set the AI to answer only when nobody from the front desk is at the chat. For group and event inquiries the assistant takes a number and the system connects the guest with one of your people - right away or at a time the guest chooses.
- Answers room, amenity, pet and directions questions from your site
- Links to your booking engine or a specific room
- Offers a call with your coordinator for weddings and groups
- Wedding and conference inquiries don't wait until Monday
- Your coordinator sees whether they viewed the venue, menu or rooms
- Guests pick a call time when sales has already left for the day
What it looks like in practice
Times and numbers are examples - they show the situation, not a guaranteed result.
It's 10:50 pm, the front desk is checking in late arrivals, and Anna asks in chat whether she can bring her dog for a winter-break stay and whether there's parking. The hotel has set the AI to answer when nobody's at the chat.
From your website, the assistant shares the pet policy and pet fee, the parking details and a link to the garden-access room in your booking engine. Anna goes to the room page and the chat stays open.
Anna then asks whether the hotel could host her dad's 60th birthday for 25 people, with rooms for some of the guests. Your dashboard says to always offer a call with the events coordinator for parties, so the assistant doesn't make up a price - it offers a callback.
The coordinator starts at 9 am, so Anna picks a callback at 11 am the next day and leaves her number. The request waits in the dashboard and the team gets a notification.
At 11 am the system calls the coordinator - from the hotel's own local number if you've added that option - and connects her with Anna, usually in about 30 seconds. The coordinator sees Anna viewed the banquet room, the party menu and the family rooms, so they go straight to the date, headcount and rooms.
What it looks like on your website
In the chat, the AI assistant or your team replies - you decide when. On the phone, it is always a person.
The features that work hardest here
It reads room descriptions, rates, amenities, house rules and directions straight from your site and checks for changes every night - new packages and seasonal offers show up without manual updates.
The front desk replies when they have a moment, and while they're checking guests in or overnight, the assistant answers. Staff can take over any conversation at any time just by replying.
New Year's minimum stays, spring and holiday packages, pool closure dates - add what isn't on the site and update it season by season.
We call from a shared number included in your plan or, as a paid add-on, from your own number with the area code you choose - for example, a local one for your region. Phone calls are always handled by a person.
The assistant replies in the language the customer writes in - a guest from Germany gets answers in German, one from the UK in English.
What it costs and what you get in this industry
The same simple plans for every business - below, what they do for you specifically. 3 days free, no contract, cancel in one click.
Chat
An AI assistant that answers on your website instantly
- 1 agent
- Up to 250 chat conversations / mo
- The AI assistant knows your whole website
- Answers room, amenity, pet and directions questions from your site
- Links to your booking engine or a specific room
- Offers a call with your coordinator for weddings and groups
Chat + Call
AI assistant and 30-second callback in one
- 2 agents
- Up to 500 chat conversations / mo
- 50 min on the phone or 100 min in the app
- Everything in Chat
- Wedding and conference inquiries don't wait until Monday
- Your coordinator sees whether they viewed the venue, menu or rooms
- Guests pick a call time when sales has already left for the day
Business
For businesses with heavy traffic and a bigger team
- 5 agents
- Up to 1,000 chat conversations / mo
- 100 min on the phone or 200 min in the app
- Everything in Chat + Call
- Agent order: who answers first and who takes over
- Call recording
- "Phone only" mode
Questions
Can the assistant take a room booking?
No - CallsYou doesn't connect to booking systems or confirm availability. The assistant answers the guest's questions, links to your booking engine or a specific room, and for group inquiries takes a number for a callback.
Does it work for a travel agency?
Yes. The assistant answers questions about destinations, dates, supplements and what a package includes - based on your website and dashboard notes. It doesn't give legal advice, such as on visas - it shares what's on your site and passes the topic to a consultant.
What about offers that change every season?
The assistant checks your site for changes every night, so new packages and rates make it into its knowledge automatically. Last-minute deals or long-weekend terms that aren't on the site you add in the dashboard and remove when they expire.
See CallsYou in your business
3 days free. Enter your website, check the assistant's answers and paste one line of code.