Home/Who it's for/Wholesale and B2B
B2B buyers don't wait for Monday

CallsYou for wholesalers, manufacturers and B2B sales

Business buyers rarely have time for long email threads - they ask about minimum order quantities, wholesale pricing and lead times, and they order from whoever gives them a straight answer first. Your sales reps are on the road visiting accounts or working a trade show, while customer service is buried in questions about stock and trade terms. CallsYou answers in chat right away - the AI assistant knows your catalog, delivery terms and whatever you add about wholesale accounts - and when the buyer wants to negotiate, it connects them to a sales rep in about 30 seconds, even on a cell phone.

Example flowlive
  1. Step 17:15 am - buyer asks about pallets
  2. Step 2AI shares terms and catalog link
  3. Step 3Buyer asks to talk to sales
  4. Step 430 s - rep picks up on the road
  5. Step 5First order terms agreed
Today

What costs you time and money today

A retail chain's buyer sends the same request to three suppliers, and your rep calls back the next day because he was out visiting accounts - the order went to whoever replied before lunch.
Customer service answers the same questions all day: what's the minimum order, do you deliver with your own trucks, what's the free shipping threshold, how do I open a trade account.
Contractors, workshops and store owners often look for products early in the morning or on Saturday, when nobody at the warehouse is near a phone and the website just sits there.
Form submissions land in a shared inbox, and nobody knows which product category the buyer was browsing before reaching out, so the rep starts every conversation from scratch.

Where it pays off most: fast handoff to the right rep

In B2B sales the first questions are repetitive, but the order is decided in a conversation with a sales rep. The AI assistant reads your catalog, product pages, delivery terms and contact details on its own, and in the dashboard you add what isn't on the site - like how to open a trade account, or an instruction such as 'for pallet-size orders, always offer a call with sales'. It recommends products with prices and links, but it doesn't negotiate discounts or prepare quotes - when the buyer wants custom terms, it offers a callback and takes their number. The system connects them to an available rep in the dashboard, the mobile app or on a cell phone, and on the Business plan you set who answers first. Before the call, the rep sees the chat transcript and the pages the buyer viewed.

AI chat assistantwins here
  • Answers questions on range, minimum orders and delivery terms from your website
  • Recommends products with prices and links to catalog pages - the chat stays open
  • Hands buyers to a sales rep when they ask about discounts or custom terms
30-second callbackcomplement
  • Reps pick up on their cell, even driving between accounts
  • Call order: if the territory rep can't answer, the next person takes it
  • A Saturday buyer picks a time and the callback runs on its own Monday
Step by step

What it looks like in practice

Times and numbers are examples - they show the situation, not a guaranteed result.

1An early question before opening

At 7:15 am, the owner of a building supply store writes in chat that she's looking for a new supplier of construction chemicals and asks about pallet pricing. The office opens at 8:00, but the AI assistant replies right away using the catalog and terms from your website.

2The AI gives real specifics

The assistant recommends three products with prices and links, explains the minimum order and the free delivery threshold, and describes how to open a trade account using the steps you added in the dashboard. It doesn't promise a discount - it explains that custom terms are set by a sales rep.

3She asks to talk

She writes that she'd like to discuss an ongoing account right away. The assistant offers a callback and takes her number - it's 8:05 now, so the call starts immediately.

430 seconds - a rep in the car

The system rings the territory rep, who is driving to another account, and connects him with her on his cell. Before the call he sees the chat transcript and the product pages she viewed.

5Terms for the first order

The conversation starts with specifics: product range, quantities, delivery days. The rep agrees terms for the first order, adds a note during the call, and the lead goes to your CRM via webhook.

Sample conversation

What it looks like on your website

In the chat, the AI assistant or your team replies - you decide when. On the phone, it is always a person.

AI assistantonline · replies instantly
What's the minimum for a pallet order?
The minimum is one mixed pallet, and delivery is free from that amount - details are in our trade terms.
Any discount for regular orders?
Custom terms are set by a sales rep. Leave your number and we'll call you back in about 30 seconds.
Features

The features that work hardest here

An assistant that knows your catalog

Enter your website address and the assistant reads product pages, prices, delivery terms and contact details on its own, checking for changes every night - a new product shows up in its answers.

Knowledge beyond your website

In the dashboard you add what your catalog doesn't say: how to open a trade account, current promotions for businesses, delivery schedules over the holidays.

Callbacks to the rep's cell

The system connects the buyer to a sales rep in the dashboard, the mobile app or on a regular cell phone - reps on the road don't miss inquiries.

Call order and phone-only mode

On the Business plan you decide who answers first and who takes over when they're with a customer. Phone-only mode sends calls straight to your sales team's cell phones.

History, CRM and notifications

The dashboard keeps chat and call history plus the pages viewed before contact, notifications arrive on apps like Telegram, and the API and webhooks push leads into your CRM.

Pricing

What it costs and what you get in this industry

The same simple plans for every business - below, what they do for you specifically. 3 days free, no contract, cancel in one click.

Chat only

Chat

An AI assistant that answers on your website instantly

$29/month
Included in the plan:
  • 1 agent
  • Up to 250 chat conversations / mo
  • The AI assistant knows your whole website
In your industry:
  • Answers questions on range, minimum orders and delivery terms from your website
  • Recommends products with prices and links to catalog pages - the chat stays open
  • Hands buyers to a sales rep when they ask about discounts or custom terms
For more traffic

Business

For businesses with heavy traffic and a bigger team

$109/month
Included in the plan:
  • 5 agents
  • Up to 1,000 chat conversations / mo
  • 100 min on the phone or 200 min in the app
Everything in Chat + Call, plus:
  • Everything in Chat + Call
  • Agent order: who answers first and who takes over
  • Call recording
  • "Phone only" mode
FAQ

Questions

Will the assistant prepare a quote for a business customer?

No - CallsYou doesn't create automatic quotes. The assistant shares the prices and terms on your website or added in the dashboard, and when a buyer wants custom terms it offers a call with sales and takes their number.

We have separate wholesale prices. Will the AI show them?

The assistant uses what's on your website and the knowledge you add in the dashboard - you decide what goes in. You can add an instruction to always offer a call with sales when someone asks about wholesale pricing. The AI doesn't make binding decisions on discounts.

Can calls go to the rep for a specific territory?

On the Business plan you set the consultant order - who answers first and who takes over if they don't pick up. The callback can go to a rep's regular cell phone, and a person always handles the phone.

See CallsYou in your business

3 days free. Enter your website, check the assistant's answers and paste one line of code.