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Whoever calls back gets the job

CallsYou for moving, transport and logistics companies

People looking for movers or a freight carrier usually have a fixed date and contact several companies at once - the job goes to whoever gives them specifics first. Drivers and crews are on the road, the dispatcher is juggling today's runs, and questions about availability and pricing come in evenings and weekends. CallsYou answers in chat right away - the AI assistant knows your services, pricing rules and service area from your website - and when the customer wants to sort out details, it connects them to a dispatcher in about 30 seconds, even on a cell phone.

Example flowlive
  1. Step 1Sunday 8:30 pm - moving question
  2. Step 2AI asks about size, floor, elevator
  3. Step 3Customer books an 8 am callback
  4. Step 48 am - dispatcher connected
  5. Step 5Survey visit set for Tuesday
Today

What costs you time and money today

A family moving at the end of the month sends a request to five companies, and you reply the next afternoon - the date is already booked with a competitor.
The dispatcher runs today's jobs, takes calls from drivers and answers the same questions: do you pack, are belongings insured, do you go abroad, how do you calculate the price.
Most moving inquiries arrive in the evening and on weekends, when people are sitting among boxes making plans, and the office is closed.
A business customer asks about moving pallets tomorrow morning, nobody picks up because everyone is at loading, and the shipment goes with someone else.

Where it pays off most: reaching dispatch fast

In moving and transport, the customer has a date and won't wait long for an answer. The AI assistant reads your services, service area, pricing rules and contact details on its own, and in the dashboard you add what isn't on the site - like open dates this month or an instruction such as 'for moves over 3 rooms, always offer a survey visit'. It doesn't give a binding price - it asks about size, floor, elevator and route, takes the customer's number and suggests a call. The system connects them to an available dispatcher in the dashboard, the app or on a cell phone, and after hours the customer picks a time and the callback runs on its own. On the phone it's always a person, who has the chat transcript before the call.

AI chat assistantwins here
  • Answers questions on services, packing, service area and pricing rules from your website
  • Asks about size, floor, elevator, route and date before handing off to dispatch
  • Takes the customer to the right service page - moves, business freight, storage
30-second callbackcomplement
  • Dispatchers pick up on their cell, even in the yard during loading
  • A Sunday visitor picks a time and the callback runs itself on Monday
  • If dispatch can't answer, on the Business plan the next person takes it
Step by step

What it looks like in practice

Times and numbers are examples - they show the situation, not a guaranteed result.

1Planning a move on Sunday

On Sunday at 8:30 pm, a customer writes in chat that in three weeks he's moving from a 650 sq ft fourth-floor apartment to a house outside town. He asks if you can help pack and how pricing works. The office is closed, but the AI assistant replies right away.

2The AI gathers details

The assistant describes your packing service from the website, explains how pricing works and asks about the elevator, amount of furniture and distance. It doesn't give a binding price - it explains that the dispatcher prepares the exact quote.

3He picks a time

When he wants to lock in a date, the assistant offers a callback and takes his number. It's after hours, so he picks 8 am Monday.

48 am - a call to dispatch

At the chosen time the system rings the dispatcher and connects him with the customer. The dispatcher has the chat transcript with size, floor and route, so he doesn't have to ask everything again.

5Survey visit booked

The dispatcher confirms an open moving date, books a survey visit for Tuesday and adds a note during the call. The lead goes to your CRM via webhook.

Sample conversation

What it looks like on your website

In the chat, the AI assistant or your team replies - you decide when. On the phone, it is always a person.

AI assistantonline · replies instantly
Can you help pack a 650 sq ft apartment?
Yes, we offer packing and furniture protection. Which floor is it on, and is there an elevator?
Fourth floor, no elevator. What does it cost?
The dispatcher will set the exact price. Leave your number and we'll call at a time you choose.
Features

The features that work hardest here

An assistant that knows your services

Enter your website address and the assistant reads your services, service area, pricing rules and contact details on its own, checking for changes every night - a new service shows up in its answers.

Knowledge beyond your website

In the dashboard you add what your site doesn't say: open dates in peak season, rules for international moves, answers to questions about insurance.

Callbacks to the dispatcher's cell

The system connects the customer to a dispatcher in the dashboard, the mobile app or on a regular cell phone - nobody has to sit at a desk to catch a job.

Call order and phone-only mode

On the Business plan you decide who answers first and who takes over when dispatch is busy. Phone-only mode sends calls straight to your team's cell phones.

Leads and notifications

Inquiries collected after hours wait in the dashboard, notifications arrive on apps like Telegram, and the API and webhooks push them into your CRM.

Pricing

What it costs and what you get in this industry

The same simple plans for every business - below, what they do for you specifically. 3 days free, no contract, cancel in one click.

Chat only

Chat

An AI assistant that answers on your website instantly

$29/month
Included in the plan:
  • 1 agent
  • Up to 250 chat conversations / mo
  • The AI assistant knows your whole website
In your industry:
  • Answers questions on services, packing, service area and pricing rules from your website
  • Asks about size, floor, elevator, route and date before handing off to dispatch
  • Takes the customer to the right service page - moves, business freight, storage
For more traffic

Business

For businesses with heavy traffic and a bigger team

$109/month
Included in the plan:
  • 5 agents
  • Up to 1,000 chat conversations / mo
  • 100 min on the phone or 200 min in the app
Everything in Chat + Call, plus:
  • Everything in Chat + Call
  • Agent order: who answers first and who takes over
  • Call recording
  • "Phone only" mode
FAQ

Questions

Will the assistant tell the customer what the move costs?

The assistant shares the prices and pricing rules on your website or in the dashboard, but it doesn't create automatic quotes. It asks about size, floor, elevator and route, and your dispatcher sets the exact price during the call or after a survey.

Can customers book a date in the chat?

CallsYou doesn't connect to calendars or booking systems - the assistant can share a link to your booking page. The date is usually confirmed by the dispatcher in a call the system sets up in about 30 seconds.

Our dispatcher is always on the phone with drivers. What then?

The callback goes to an available consultant, and on the Business plan you set the order - if dispatch doesn't pick up, the next person takes the call. The AI doesn't answer calls; it's always a person.

See CallsYou in your business

3 days free. Enter your website, check the assistant's answers and paste one line of code.