The quick verdict
your customers also want to talk on the phone and you want the AI chatbot included in the plan price, billed monthly.
you want a free plan and advanced automations (Flows) and do not need phone contact.
Point-by-point comparison
Yes - an agent calls back in about 30 seconds (browser, app or phone)
No - only in-browser video/voice calls started by the agent
Shared number included (own +$6 / mo) and 50-100 call minutes in the plan
None - Tidio does not call the customer's number
Yes - in every plan, up to 250, 500 or 1,000 chat conversations / mo
paid add-on
Lyro - a separate add-on: from $32.50 / mo for 50 AI conversations
Yes - reads every page, offer and price itself and re-checks nightly
support content
Lyro scrapes your support content and answers from it
Yes - in any language the customer writes in
Yes - Lyro supports 45+ languages
$29 - AI chat; $69 - AI chat + callback and phone
$24.17 / mo (Starter, 100 conversations) + Lyro AI from $32.50 = about $56.67 / mo
Monthly, no annual contract; flat price per company, not per person
unclear
Per company; the page has an annual-billing toggle - unclear whether prices are annual
Yes - 1, 2 or 5 agents included in the plan
Yes - live chat with an agent
3 days free, plus a free preview of the assistant on your website
Free plan (50 conversations) and a 7-day trial, no card
CallsYou is our product - which is why we rely on vendors' own data and also say when a competitor is the better fit. Competitor prices may change; check them on the vendor's website.
What is Tidio?
Tidio is a well-established customer service platform that combines live chat, an AI agent called Lyro and Flows automations for building conversation scenarios. It is used by online stores and service businesses that want one place to talk to customers. Tidio integrates with Shopify, WordPress and Wix and keeps data in the European Economic Area. It also has a free plan to get started.
CallsYou is a website widget that combines two things: an AI chatbot that reads your entire website on its own, and a phone callback in about 30 seconds. Visitors can type in the chat or leave their number, and the system calls a free agent and connects them with the customer. A human always answers the phone, never AI. CallsYou is built for businesses where a phone conversation is an important sales channel.
This page compares both tools on what you actually get: how the AI works, whether a customer can talk to someone by phone, what it costs and how limits are counted. We rely only on information from the official websites (as of October 28, 2026). We also say honestly when Tidio is the better choice.
The key differences
Callback and phone
CallsYou has a built-in callback: the visitor leaves a number and within about 30 seconds the system connects them with a free agent on a phone, in the app or in the browser panel. Tidio has no callback and no phone numbers - it offers video calls (also voice-only) in the widget, but only an agent can start them.
AI included or add-on
In CallsYou the AI chatbot is part of every plan, and the conversation limit covers all chat conversations. In Tidio the Lyro AI agent is a separate add-on from $32.50 per month for 50 Lyro conversations, with the first 50 conversations free once per account.
Chatbot knowledge
The CallsYou chatbot crawls your entire site on its own - subpages, offer, products, prices, delivery and contact - and checks for changes every night. You can add extra knowledge in the panel. Tidio, on the other hand, offers Flows, rich automations that are useful if you like designing step-by-step scenarios.
Free plan and trial
Tidio has a Free plan (50 billable conversations) and a 7-day trial with no card. CallsYou has no free plan - it offers a 3-day trial that requires a card, but nothing is charged during the trial.
How much do Tidio and CallsYou cost?
Both tools price per company, not per user. The difference is what the price includes. Tidio plans (Starter $24.17/mo for 100 conversations, Growth from $49.17/mo from 250 conversations, Plus from $300/mo) cover live chat, while the Lyro AI agent is bought separately - from $32.50/mo for 50 Lyro conversations. Tidio's pricing page shows an "Annually (2 months free)" toggle, and it is not clear whether the listed prices assume annual billing. CallsYou bills monthly with no annual contract, and AI is included in every plan.
Example (indicative only, based on prices from the official websites): Tidio Starter $24.17 + Lyro $32.50 comes to about $56.67 per month for live chat and 50 AI-handled conversations. With CallsYou, the Chat plan costs $29 per month (net) and includes up to 250 chat conversations with AI built in, while Chat + Call at $69 adds 2 agents and callback minutes. Keep in mind that each tool defines a "conversation" differently, so compare the limits against your own website traffic.
Questions and answers
Does Tidio offer a callback?
No. Tidio does not offer callbacks or phone numbers. It has in-widget video calls that can be voice-only, but an agent has to start them. If you want visitors to leave a number and get a quick phone call, that is exactly what CallsYou does.
Is the AI chatbot included in Tidio's price?
Not in the base plans. Lyro is a separate add-on from $32.50 per month for 50 Lyro conversations, with tiers from 50 to 1,000 conversations per month. The first 50 Lyro conversations are free once per account. In CallsYou, AI is included in every plan.
Which is better for an online store?
If you run a store and want a free start and rich automations, Tidio is a very good choice. If you want AI that recommends products with price and link, and customers who can talk to a human by phone within 30 seconds, CallsYou is the better fit. Both work with Shopify and WordPress.
Can I switch from Tidio to CallsYou?
Yes. You install CallsYou with one line of code in about 10 minutes, no developer needed, on WordPress, Shopify, Wix or any other site. The chatbot reads your website on its own, so you don't have to rebuild a knowledge base. You can also run both tools side by side during the trial.
Does Tidio answer in other languages?
Yes, Lyro supports 45+ languages, including Polish. CallsYou answers 24/7 in any language the visitor writes in.
Are Tidio and CallsYou GDPR compliant?
Tidio stores data in the European Economic Area and states GDPR compliance. CallsYou includes a data processing agreement in its terms. In both cases it's worth reviewing the documents for your own business.
Other comparisons
Data from the vendors' official websites, as of October 28, 2026.
Third-party product names and brands are trademarks of their respective owners and are used for identification and comparison only. CallsYou is not affiliated with, sponsored or endorsed by these companies.
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