The quick verdict
you want a flat price per company instead of per user, an AI chatbot without a 10-resolution cap and a phone call to the customer in 30 seconds.
you have a larger support team and need tickets and many channels in one place.
Point-by-point comparison
Yes - an agent calls back in about 30 seconds (browser, app or phone)
No - there is an SMS channel (via Twilio), but no callback
Shared number included (own +$6 / mo) and 50-100 call minutes in the plan
None - LiveChat does not call the customer's number
Yes - in every plan, up to 250, 500 or 1,000 chat conversations / mo
10 / mo
Text AI Agent: 10 chats resolved by AI / mo on Essential (200 on Growth), extra 50 for $49.50
Yes - reads every page, offer and price itself and re-checks nightly
chosen pages
The AI uses the pages, help articles and files you choose
Yes - in any language the customer writes in
not listed
Chat window in 48 languages; AI languages not published
$29 - AI chat; $69 - AI chat + callback and phone
$25 / mo per agent (Essential), $19 billed annually; 2 agents = $50
Monthly, no annual contract; flat price per company, not per person
per user
Priced per agent - grows with your team
Yes - 1, 2 or 5 agents included in the plan
Yes - full-featured chat and ticketing
3 days free, plus a free preview of the assistant on your website
14-day trial, no card; no free plan
CallsYou is our product - which is why we rely on vendors' own data and also say when a competitor is the better fit. Competitor prices may change; check them on the vendor's website.
What is LiveChat?
LiveChat is one of the best-known website chat platforms, developed by the company Text. Besides live chat it offers ticketing, the Text AI Agent and an agent assistant called AI Copilot. It also handles email, Messenger, WhatsApp and, via Twilio, SMS. It's a solution for customer service teams that need rich tooling and security certifications.
CallsYou is a website widget that combines an AI chatbot with a phone callback in about 30 seconds. The chatbot reads your whole website on its own and answers 24/7, and a visitor who prefers to talk leaves a number while the system calls a free agent. A human always answers the phone. CallsYou is designed for small and mid-sized businesses that want a simple tool with phone built in.
This page compares LiveChat and CallsYou on AI, phone, channels, security and, above all, the pricing model, because that is where the differences are largest. We rely only on information from the official websites (as of October 28, 2026). We also say when LiveChat is the better choice.
The key differences
Per user or per company
LiveChat charges per user: $19 billed annually or $25 monthly on Essential, and $79 or $99 on Growth. CallsYou has one price per company, and the Business plan gives you up to 5 agents for $109 per month.
AI limits
On LiveChat, Essential includes 1 AI agent and 10 AI "resolutions" per month, and Growth 10 AI agents and 200 resolutions. A resolution is a conversation where the AI answered at least one question; an extra 50 cost $49.50. In CallsYou, AI handles conversations within the plan limit, e.g. up to 250 conversations on Chat.
Phone and callback
CallsYou connects the visitor with an agent by phone in about 30 seconds and lets them pick a time after hours. LiveChat has no voice calls or callback, but it does offer an SMS channel via Twilio.
Security and scale
LiveChat has SOC 2 Type 2, GDPR compliance and an EU data center option (Frankfurt), plus ticketing and many channels. That's a real advantage for larger teams and companies with audit requirements. CallsYou focuses on simplicity: AI chat, callback and a data processing agreement in its terms.
How much do LiveChat and CallsYou cost?
LiveChat bills per user, so the cost grows with every person on your team. Essential is $19 per user per month billed annually ($25 monthly), and Growth is $79 ($99 monthly). AI is included, but capped by "resolutions" - 10 on Essential and 200 on Growth. CallsYou has a flat price per company: Chat $29 (1 agent), Chat + Call $69 (2 agents) and Business $109 (5 agents), billed monthly with no annual contract.
Example (indicative only, based on prices from the official websites): 3 people on LiveChat Growth billed annually is 3 x $79 = $237 per month, with 200 AI resolutions. CallsYou Business at $109 per month (net) covers up to 5 agents, 1,000 conversations, callback and call recording. That said, if you need ticketing, SMS, many channels and SOC 2, LiveChat gives you more for its price.
Questions and answers
Does LiveChat offer a callback?
No. LiveChat has no voice calls or callback - it does offer an SMS channel via Twilio. With CallsYou, the visitor leaves a number and within about 30 seconds the system connects them with a free agent.
Is the AI chatbot included in LiveChat's price?
Yes, with a cap. Essential includes 1 AI agent and 10 AI resolutions per month, and Growth 10 agents and 200 resolutions. Each extra 50 resolutions cost $49.50. In CallsYou, AI is included in every plan within the conversation limit.
Which is better for an online store?
LiveChat is a good choice for a larger store with a full support team that needs ticketing and many channels. A smaller store may prefer CallsYou: the AI recommends products with price and link, and a hesitant customer quickly gets a call from a human. Both integrate with WordPress and Shopify.
Can I switch from LiveChat to CallsYou?
Yes. You install CallsYou with one line of code in about 10 minutes, no developer needed. The chatbot reads your website on its own, and you can add extra knowledge in the panel. With the API and webhooks you can connect CallsYou to your other tools.
Does LiveChat work in other languages?
LiveChat's chat widget is translated into 48 languages, including Polish. The list of languages supported by its AI is not published, so it's worth checking during the trial. CallsYou answers 24/7 in any language the visitor writes in.
Are LiveChat and CallsYou GDPR compliant?
LiveChat states GDPR compliance, holds SOC 2 Type 2 and offers data storage in Frankfurt. CallsYou includes a data processing agreement in its terms. If your company requires SOC 2, LiveChat meets that requirement.
Other comparisons
Data from the vendors' official websites, as of October 28, 2026.
Third-party product names and brands are trademarks of their respective owners and are used for identification and comparison only. CallsYou is not affiliated with, sponsored or endorsed by these companies.
See CallsYou in your business
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