The quick verdict
you want an AI chatbot that reads your whole website (not just 20 pages), included in the plan, plus a 30-second phone callback.
you run a shop, want a free plan or annual billing and do not need phone contact.
Point-by-point comparison
Yes - an agent calls back in about 30 seconds (browser, app or phone)
No - channels are chat, email, Messenger and WhatsApp
Shared number included (own +$6 / mo) and 50-100 call minutes in the plan
None - Smartsupp does not call the customer's number
Yes - in every plan, up to 250, 500 or 1,000 chat conversations / mo
paid add-on
Mira - a separate add-on: $16 / mo for 100 AI conversations
Yes - reads every page, offer and price itself and re-checks nightly
up to 20 pages
Mira scans up to 20 web pages and up to 30,000 products
Yes - in any language the customer writes in
not listed
Mira supports the languages listed in the vendor FAQ - check yours before you buy
$29 - AI chat; $69 - AI chat + callback and phone
$17 / mo (Solo) + Mira AI $16 = $33 / mo, billed annually
Monthly, no annual contract; flat price per company, not per person
annual
Per company; prices shown are billed annually, monthly prices not published
Yes - 1, 2 or 5 agents included in the plan
Yes - Solo includes 1 agent, unlimited chat conversations
3 days free, plus a free preview of the assistant on your website
Free plan (25 conversations / mo) and a 14-day trial, no card
CallsYou is our product - which is why we rely on vendors' own data and also say when a competitor is the better fit. Competitor prices may change; check them on the vendor's website.
What is Smartsupp?
Smartsupp is a popular live chat tool, especially well liked by online stores. It offers chat, chatbots and an AI agent called Mira, described as an "AI Shopping Assistant". Besides website chat it also handles email, Messenger and WhatsApp. It has a free plan and plugins for WordPress and Shopify.
CallsYou is a website widget that combines an AI chatbot with a phone callback in about 30 seconds. The chatbot reads your entire website on its own, recommends products with price and link, and when a customer would rather talk, they leave a number and the system calls a free agent. A human always answers the phone. It is built for businesses that want to combine chat with a fast phone conversation.
This page compares Smartsupp and CallsYou on AI, contact channels, language, pricing and billing. We use only information from the official websites (as of October 28, 2026). We also say plainly when Smartsupp is the better choice.
The key differences
Phone and callback
CallsYou has a built-in callback in about 30 seconds - the visitor leaves a number and the system connects them with a free agent. After hours the visitor picks a convenient time. Smartsupp has no phone or callback, but it covers chat, email, Messenger and WhatsApp.
How much the AI knows
Smartsupp's Mira has limits: 1 AI agent, up to 30,000 products and up to 20 scanned web pages, and it works only in the website widget. The CallsYou chatbot reads your whole site on its own - subpages, offer, products, prices, delivery and contact - and re-checks it every night.
Languages
Mira's listed languages are Spanish, French, German, Italian and Czech "and more". CallsYou answers 24/7 in any language the visitor writes in. If you need many languages, check Mira's full list during the trial.
Annual or monthly billing
Smartsupp's listed prices are for annual billing, and monthly-billing prices are not published. CallsYou bills monthly with no annual contract, with AI included in every plan.
How much do Smartsupp and CallsYou cost?
Both tools price per company, not per user. Smartsupp has a Free plan (1 operator, 25 conversations per month, 14-day history), Solo at $17 (1 operator, unlimited conversations), Plus at $25 (3 operators), Expert at $83 (5+ operators) and Ultimate from $280 - all net, billed annually. The Mira AI agent is an add-on at $16 per month (billed annually) with 100 conversations included. With CallsYou, AI is part of every plan and you pay month to month.
Example (indicative only, based on prices from the official websites): Smartsupp Solo $17 + Mira $16 comes to $33 per month, paid upfront for a year, with 100 AI conversations. CallsYou Chat costs $29 per month (net) on monthly billing and includes up to 250 chat conversations with AI. On the other hand, Smartsupp gives you unlimited operator-handled conversations, which matters if your team mostly types replies itself.
Questions and answers
Does Smartsupp offer a callback?
No. Smartsupp has no phone or callback feature - its channels are chat, email, Messenger and WhatsApp. With CallsYou, the visitor leaves a number and within about 30 seconds the system connects them with a free agent.
Is the AI chatbot included in Smartsupp's price?
No. Mira is an add-on at $16 per month billed annually, with 100 conversations included and more available to buy. It has limits: 1 agent, up to 30,000 products, up to 20 scanned web pages. In CallsYou, AI is included in every plan.
Which is better for an online store?
Smartsupp is popular in e-commerce and is a good choice if you also want Messenger and WhatsApp, or need a free plan. CallsYou fits when you want AI that recommends products with price and link, and a customer with a question can get a call from a human right away. Both work with WordPress and Shopify.
Can I switch from Smartsupp to CallsYou?
Yes. Installing CallsYou takes one line of code and about 10 minutes, with no developer. The chatbot reads your website by itself, so you don't need to move a knowledge base by hand. You can add extra information in the panel.
Does Smartsupp's AI answer in Polish?
Smartsupp's dashboard is available in Polish. Polish is not named on Mira's official language list (which ends with "and more"), so it's worth testing during the trial. CallsYou answers in any language the visitor writes in.
Are Smartsupp and CallsYou GDPR compliant?
Smartsupp stores data primarily in the EU and provides a data processing agreement (DPA) that lists ChatGPT as an AI subprocessor. CallsYou includes a data processing agreement in its terms. Review both documents against your company's requirements.
Other comparisons
Data from the vendors' official websites, as of October 28, 2026.
Third-party product names and brands are trademarks of their respective owners and are used for identification and comparison only. CallsYou is not affiliated with, sponsored or endorsed by these companies.
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