Help, chat and support requests
The help chat in the dashboard, requests to the CallsYou team and response times.
Help chat in the dashboard
In the dashboard, on the right side, there's a Help button. It opens a chat with the CallsYou AI assistant, which replies right away - it knows this documentation and where everything is set in the dashboard. The assistant does not connect you with a person: send anything for our team as a request (below). The “End conversation” button starts a new conversation.
Support requests
Describe a bigger issue in the Help & support tab:
- Click “+ New request”.
- Choose a topic (Setup, Calls, Chat, AI Assistant, Payments, Phone number, Error, Idea or Other).
- Describe the issue and click “Send request”.
We reply in the dashboard and by email within 72 hours. Request status: “Waiting for us”, “We replied” or “Closed”. When your issue is resolved, click “Resolved - close”.
Something missing?This documentation describes what the dashboard does today. If something doesn't match or you couldn't find it, ask in the help chat in your dashboard or send a request. Help & support →