API for developers
Calls, notes, agents and placing calls from your system.
The API works with a key from the Integrations tab. You pass the key in the Authorization: Bearer <key> header.
Main features:
- list of calls and call details with the history of attempts,
- saving a note to a call,
- list of agents and changing their availability,
- requesting a call with a chosen agent (“click to call” from your CRM),
- signing agents in to the embedded dashboard without a separate password,
- chat from your app: users' messages land in Chat, the AI Assistant replies (the reply goes back to your app), and when you reply in the dashboard, you get it as a
chat.agent_messagenotification; a reply sent from your app mutes the assistant in that conversation.
You'll find the full guide with examples in the dashboard, in Integrations, in the “Developer guide” step.
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