Business hours
One set of hours for chat and phone - what happens during and outside them.
You set the hours in the Business hours tab. The same hours apply to chat and callback.
- For each day, choose “Open” or “Closed”.
- Set the hours from - to (in half-hour steps).
- Click “Save hours”.
What the hours change
- Chat - during business hours your team replies; outside them, the AI assistant (if you set it up that way) or the visitor leaves a message.
- Callback - during business hours we call within 30 seconds; outside them, the customer picks a time. See After-hours requests.
!
All days closed or not set means working around the clock. In that case, the assistant's “after hours” modes won't work.
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