Reply templates
Ready answers to common questions - one click pastes the text into the field.
Templates are in the right column of the Chat tab. On a phone you open them with the 📋 button.
- Clicking a template pastes its content into the reply field - you send it yourself and can still edit it.
- “+ New” adds a template: a name and content.
- ✎ edits, ✕ deletes a template.
- With more than 6 templates, a search box appears.
Templates are shared across your whole company. You can have up to 100 templates.
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