Answering on the phone: mobile and app
When no one is at the computer - calls ring on the agents' mobile phones.
Agent's mobile phone
Each agent can have a mobile number entered in the Agents tab (the “Mobile” column). We call that number when no one answers in the browser, or right away in “Phone only” mode.
On their mobile, the agent sees the number we call from (shared or your own) - not the customer's number. The customer's number is in the dashboard, under Calls.
CallsYou app
The phone app is for answering calls: it rings like a normal call, shows your history and lets you turn your availability on or off. A minute in the app counts the same as in the browser - half a minute from your pool. All settings stay in the dashboard in your browser.
Want the app for your team? Write to us in Help & support - we'll send you a link and instructions.