Assistant instructions, knowledge and greeting
Add promotions, dates and tricky answers - they take priority over your website.
In the AI Assistant tab, click “Settings and knowledge”.
- Company name - shown in the chat header.
- Greeting and Greeting in English - the assistant's first message. It translates itself into other languages.
- Ready-made questions - up to 6 suggestions the visitor can click (one question per line).
- Additional instructions - take priority over your website. E.g. “Don't quote installation prices - invite them to a free quote” or “10% off until the end of the month”.
- Company knowledge - a description compiled from your website. You can edit it.
Click “Save” - the assistant uses your changes right away.
“Read the website and rebuild the knowledge” reads your website again and rebuilds the company description from scratch.
The assistant answers only based on your website and these fields. It doesn't make up prices, dates or discounts - when it doesn't know something, it suggests contacting your team.
“Delete” removes the assistant and its knowledge of your website. Chat conversations stay.
Pages the assistant doesn't read
In the “Pages the assistant doesn't read” field, enter the start of the addresses, e.g. /profile, /blog/old. The assistant skips them in every language version, and the ones it has already read disappear from its knowledge right away. Handy for user profiles, old offers and pages with outdated prices.
Current price list
If your website publishes its prices as JSON, enter the address in the “Current price list” field. We fetch it every 5 minutes, and the assistant then gives only these prices, ignoring others from the website. Put amounts in the JSON in cents with the currency code, e.g. {"vip": {"monthly": {"PLN": 9900, "USD": 2900}}}.
Reply language
The assistant replies in the language the customer writes in, even on a different language version of the website.
Sitemap and links
Once a day we fetch your website's sitemap - we find it ourselves, or you can enter it in the “Sitemap” field. The assistant only links to pages from the sitemap, pages it has read and your company knowledge. An address it doesn't know is replaced with your home page. Amounts that aren't in your price list or knowledge are checked before the reply is sent - the assistant doesn't give them.