Conversation translation
You write in your language, and the customer gets the reply in theirs.
Translation is off by default. You turn it on in the Chat tab, on the bar above the reply field: “Customer writing in another language? Turn on translation”.
How it works
- You see messages from the customer and the AI assistant with a translation underneath (“🌐 translation”).
- You write in your language, and the customer gets the reply in theirs. Under your message you see your original (“✎ written”).
- The customer sees only their own language.
- The customer's language is detected automatically from their messages. A short “ok” or “hi” doesn't change it.
Choosing the language manually
On the “Your language: English · customer gets:” bar you can choose the language for this conversation. Choosing your own language turns off translation in that conversation.
The setting applies to your whole company. You turn it off with the “turn off translation” link.
If a translation fails, the message goes out untranslated - the conversation doesn't stop.
Something missing?This documentation describes what the dashboard does today. If something doesn't match or you couldn't find it, ask in the help chat in your dashboard or send a request. Help & support →