The CallsYou phone in your CRM (handset in the corner)

If your company has CallsYou embedded in its CRM, you will see a round handset labeled "CallsYou phone" in the bottom right corner of the CRM. It is the phone you use to answer calls from the callback widget - without opening the CallsYou panel.

Colors

• Green - ready, waiting for calls. Everything works.
• Red, pulsing - someone is calling. The phone expands by itself - click "Answer".
• Blue - a call is in progress. The bar has "Mute" and "Hang up" buttons.
• Orange - connecting to CallsYou.
• Gray - unavailable, e.g. no internet. Refresh the CRM page.

How to use it

• Click the handset to expand the phone bar. The "—" button collapses it back to the handset.
• The first time, your browser will ask for the microphone and notifications - allow them so you can hear and answer calls.
• The phone works in one tab at a time - keep your CRM open in a single tab.
• If your company answers calls only on mobile phones (“Phone only” mode in Callback), the handset is hidden - nothing rings in the browser then.
• When you open the Help window in the CallsYou panel in your CRM, the handset hides for that time. An incoming call shows it anyway.