Chat conversation limit
How many conversations your plan includes, what happens when you go over and how to buy more.
Each plan has a monthly chat conversation limit:
- Chat - 250 conversations,
- Chat + Call - 500 conversations,
- Business - 1000 conversations.
A conversation counts once per period when the visitor writes at least one message in it. The number of messages in a conversation doesn't matter.
What happens at the limit
- At 80% you'll get an email and see a warning in the dashboard.
- At 100% the chat disappears from your website until the end of the period. Ongoing conversations can be finished.
How to buy more
In Plan & billing, in the “Chat conversations - this period” section: a pack of +100 conversations for $14 a month (net). The chat comes back right away. Packs are added to your subscription every month until you reduce them.
You can also see your usage on Overview (“Chat conversations”).
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