Call back now and Schedule
Call a customer back manually with one click or at a time you choose.
Requests in Calls have two buttons:
- 📞 Call back - the system calls you first (dashboard or mobile), and once you answer, it connects you with the customer. You'll see “Calling - pick up your phone”.
- 🗓 Schedule - you pick a date and time (Polish time), and the system calls on its own at that time. The time can't be in the past.
A manual callback uses minutes from your pool, just like a call from the widget.
You can also call a customer from their profile with the “Call now” button.
Something missing?This documentation describes what the dashboard does today. If something doesn't match or you couldn't find it, ask in the help chat in your dashboard or send a request. Help & support →