Call list and statuses

All phone requests are in the Calls tab. One number is one row - you can expand earlier attempts with the “earlier: N” link.

Statuses

• Pending - the request was received and the system is starting to call.
• Lead (after hours) - the customer left a number or picked a time. See After-hours requests.
• Calling agent / Calling customer / Call in progress - the call is underway.
• Completed - the call took place.
• No one answered (company) - no one on your team answered.
• Customer didn't answer - the customer didn't pick up, was busy or hung up.
• Error / Interrupted - the call failed or was interrupted.

Search and notes

• Search by number in the “Search by number…” field.
• “＋ note” next to a call - the note saves itself.
• “🎧 Recording” - when you have recording turned on.
• The “Time” column shows the call length and whether it was answered in the browser or on a phone.

Clicking a row opens the contact profile.