You enter your website address and the AI assistant reads it and knows right away what you offer. It answers customers within seconds - at night and at weekends too. When a customer would rather talk, your team calls back within 30 seconds.
Chat, AI assistant and phone in one panel. Every enquiry from your website lands in one place - whether the customer wrote or asked for a call.
Who answers your customers?
No surprises: in the chat you decide when the AI writes, and on the phone it is always a person from your team.
Website chat
Agents and the AI assistant- By default your agents reply - in the panel in the browser or in the app.
- Turn the AI assistant on whenever you like: always, only outside working hours, or when nobody is at the chat.
- An agent can take over any time - just reply and the assistant goes quiet.
Phone call
Always a real person- The AI does not answer phone calls. On the phone the customer always talks to someone from your team.
- You get a number we call from - a shared one included in the plan or your own with a chosen area code.
- The customer leaves a number on your website, and within 30 seconds the system connects them with a free agent - in the browser, in the app or on the phone.
A reply in seconds, not the next day
the assistant replies within seconds at any hour - evenings, weekends and holidays too, when nobody is at the desk.
of customers are ready to switch to a competitor after a single bad service experience.
of customers are happy to hand simple tasks to AI, such as product recommendations or order tracking.
Source (63%, 67%): Zendesk CX Trends 2025, a survey of about 5,100 consumers in 22 countries, 2024.
You set it up yourself in 10 minutes. No developer.
No writing and no training the assistant from scratch - all it needs is your website address.
Enter your website address
The assistant reads your website itself - your offer, products, prices, delivery and contact. From that it knows how to answer customers right away. It checks for changes every night.
Add what it should know
Add what is not on the website: current promotions, lead times, answers to tricky questions. Choose who replies: the assistant, your team, or the assistant only after hours.
Paste one line of code
Just like Google Analytics. Works with WordPress, Shopify, Wix, Webflow and any other website. Step-by-step guides are in the panel.
<script src="…/widget.js" async></script>An AI chatbot that knows your whole website
It answers visitors instantly, at night and on weekends too - to the point, like your best salesperson. It reads your website itself and picks up changes every night.
- Recommends specific productsWith name, price and link - the customer clicks and lands on the right page.
- Turns a chat into a callWants an offer or a human? The assistant hands over to your team, and when nobody is free it collects the number and a time.
- Takes visitors to the right page"Show me the pricing" - and they are there, with the chat still open.
- Your team can take over anytimeYou see every conversation in the panel. Just reply and the assistant goes quiet.
Try it yourself - the CallsYou assistant is in the corner of this page.
In your shop, it advises like your best salesperson
Customers say what they are looking for - the assistant picks matching products and shows them in the chat as cards with a photo and price. One click and the customer is on the product page.
- Product cards in the conversationPhoto, name, short description and price - straight from your shop, always up to date.
- Sizes, colours and stockIt knows which variants are in stock, and when something is missing it suggests the closest alternative.
- Asks like a salespersonAbout budget, size or purpose - then recommends 2-4 spot-on products instead of the whole catalogue.
- Shopify, WooCommerce and moreIt reads your products itself - no integration and no typing in your catalogue.
When a customer prefers to talk - we call right away
In plans with callback the customer leaves a number and the system connects them with your team - in the browser, the app or on the phone. No PBX or telecom contracts.
Visitor leaves a number
A floating widget invites visitors to talk. They type their number and tap “Now” — or “Later” if you are closed.
Your team answers wherever suits them
It rings for every available agent - in the panel in the browser, in the app or on their phones, as you set it. First to answer takes the call.
The system connects the call
The customer's phone rings ~30 seconds after the click. You see the live call, take notes, history saves itself.
Messenger, Instagram and WhatsApp in one inbox
Messages from Facebook, Instagram and WhatsApp will land in the same chat as your website conversations. Your team or the AI assistant replies - with the same knowledge about your business.
See how CallsYou works in your industry
Sample conversations, typical customer questions and what the assistant does for you - for each industry.
Don't see your industry?
CallsYou works wherever customers write or call with a question about your offer, price or availability.
Live chat, AI chatbot and phone in one panel
Every enquiry from your website lands in one place - whether the customer wrote or asked for a call.
Answers based on your website
The assistant knows your offer, prices and terms from your website and whatever you add in the panel.
You decide who replies
The AI assistant, your team, or the assistant only after hours. An agent can take over any conversation.
Every language
The AI assistant writes in every language - it replies in whichever one the customer uses, and the widget window matches the language version of your site.
Styled to your brand
Colours, logo, greetings and working hours - you set them yourself, no developer needed.
Connected in 30 seconds
The customer leaves a number and the system connects them with your team.
Browser, app or phone
Agents answer wherever suits them - you set the order and the answering mode.
Slots after hours
Outside working hours the customer picks the time you will call back.
History, notes and recordings
Every call with its status, duration and notes. Recordings in the Business plan.
Why are we several times cheaper?
Because your team answers over the internet, not the mobile network
Classic callback tools dial two phone numbers at once — the customer and your company. Every minute is billed twice, plus expensive subscriptions.
With us, the call to your team travels through the browser (WebRTC) — that leg costs pennies. We only pay carrier rates to reach your customer. We pass the difference on to you.
- Answer on a laptop — office, home or on the road
- No hardware, SIM cards or carrier contracts
- Prefer your mobile? “Phone only” mode routes calls straight to your team’s regular numbers
Monthly cost of a callback widget
Simple pricing. No asterisks.
Chat
An AI assistant that answers on your website instantly
- 1 website
- 1 consultant
- Up to 250 chat conversations / mo
- The AI assistant knows your whole website
- Recommends products on cards with photo and price
- Shop stats: products shown and clicked
- Answers 24/7 in any language
- A consultant can take over from the AI at any moment
- The customer leaves a number in the chat and you see it in the panel
Chat + Call
AI assistant and 30-second callback in one
- 1 website
- 2 consultants
- Up to 500 chat conversations / mo
- 50 min on the phone or 100 min in the app
- We call from a shared CallsYou number - included
- Everything in Chat, including product recommendations
- Callback in 30 seconds
- Answer in the browser and/or on the phone
- After business hours the customer picks the time you call back
Business
For companies with heavy traffic and a bigger team
- 1 website
- 5 consultants
- Up to 1000 chat conversations / mo
- 100 min on the phone or 200 min in the app
- We call from a shared CallsYou number - included
- Everything in Chat + Call
- Consultant order: you decide which of the 5 people answers first and who takes over if they do not pick up
- Call recording
- "Phone only" mode
Card payments (Stripe), invoices automatically. Cancel anytime. Prefer to talk? Write to admin (at) callsyou.com.
FAQ
Does the AI or a person reply in the chat?
You decide. By default your agents reply in the chat. You can switch the AI assistant on permanently, only outside working hours, or when nobody from your team is at the chat. An agent can take over from the AI at any moment.
Does the AI answer phone calls?
No. On the phone the customer always talks to a person. You get a number we call from (shared in the plan or your own), the customer leaves their number on your website, and within 30 seconds the system connects them with a free agent - in the browser, in the app or on the phone.
How is an AI chatbot different from regular live chat?
In regular live chat a person replies - when nobody is available, the customer waits or leaves. The CallsYou AI chatbot answers right away based on your website, at night and at weekends too. You can have both: the AI replies and an agent can take over the conversation at any time.
Will an AI chatbot replace my agents?
It does not have to and should not. It handles repetitive questions about your offer, prices and delivery, and when a customer wants to talk or the case is unusual, it connects them with your team - in chat or by phone within 30 seconds.
How is CallsYou different from Tidio, Smartsupp or LiveChat?
The main differences: our AI chatbot is included in every plan (in Tidio and Smartsupp it is a paid add-on), you pay a flat price per company rather than per user, and you get a 30-second phone callback to the customer, which these tools do not offer. They, on the other hand, have free plans and longer trials. Details and sources: AI chatbot comparison.
Do I need a phone, PBX or SIM card?
No. Your team answers calls in the browser - a computer and a headset are enough. Prefer regular mobiles? In plans with callback you can switch on "phone only" mode (minutes then count 2×: 50 min on the phone = 100 min in the app).
How does the installation work?
Copy one line of code from the panel and paste it before </body> — just like Google Analytics. Works with WordPress, Shopify, Wix and any other site.
How does the AI assistant know my offer?
It reads your website itself - pages, products, prices, delivery and contact - and picks up changes every night. In the panel you add what is not on the website - current promotions, lead times, answers to tricky questions. It answers based on your website and that information.
What happens when I use up my chat conversations?
At 80% you get a warning by email and in the panel. Once the limit is used up, the chat disappears from your website until the end of the month - or comes back immediately when you buy a +100 conversations pack for $14.
What happens when I run out of minutes?
Nothing is lost: the widget keeps collecting numbers as leads — call back with one click. A call in progress is gently auto-ended at the limit. You can add minute packs or upgrade anytime.
How can the price be so low?
The call to your team travels over the internet (WebRTC), not the mobile network — that leg costs pennies instead of full per-minute rates. We only pay the carrier to reach your customer.
Is it GDPR compliant?
Yes. Calls are initiated only at the visitor’s request, the widget requires consent, and numbers are never used for marketing or shared with third parties.
Can I test it before buying?
Yes, in two ways. Try any plan free for 3 days on your own website - with a card, but nothing is charged until the trial ends. Or, without an account, see how the assistant answers based on your website ("See the assistant on your website").
What happens after the 3-day trial?
We send you a reminder the day before it ends. If you stay, you do nothing - the subscription becomes paid and we charge the first month. If not, cancel in the panel (Plan & payments) before the trial ends and you pay nothing.
Launch your assistant today
Enter your website, check the answers and paste one line of code. 3 days free, cancel anytime.